What to Expect from the Best Carpet Stores

There are a lot of options out there when you’re in the market for a new carpet. You can go to a nationally-operated home improvement store, or one of the local dealers in your hometown. But how do you know when you’ve found a top-notch carpet store?

Expert Salespeople

The best carpet stores are staffed by experts. Many local stores have been operating for decades, and their salespeople are well-trained and knowledgeable about every detail of the industry.

It may not seem like it at first glance, but flooring is a very complex field. Do you know what “weft” and “warp” are? Can you discern how much a carpet will stretch over time? At the best carpet stores, the salespeople will not just be able to tell you that weft and warp refer to the horizontal and vertical strings that stretch on the weaver’s loom, but they’ll be able to tell you exactly how they affect the carpet’s perceived quality.

Sales reps at the best carpet stores also know how to order a patterned carpet to make sure it lines up properly during installation. Some retailers will measure carpet by square foot, and others by square meters. Salespeople need to know exactly how each carpet manufacturer measures so as not to risk an unmatched carpet, or worse, a major financial loss.

Personalized Service

Independent carpet stores have typically been active in their communities for many years, and the best of them will offer personalized service over time. Local flooring professionals view you as a person who has a unique home, lifestyle, and flooring needs, and we’re willing to discuss those with you at length to make sure you make the right decision the first time. In other words, the most important thing to us isn’t making the sale — it’s making sure our neighbors get the best products for their homes.


Contrary to popular belief, most big box stores don’t have better selection than local carpet stores. If you think about it, it makes sense. Carpet stores just have the one goal: meeting your flooring needs. The big box stores need to appeal to a wide variety of customers, so they carry a small number of the cheapest and most popular carpet styles nationwide, and that’s it. If you have specific needs—say, a particular color, or a designer look — you can’t get it.

At the best carpet stores, they have a wide variety of flooring options. You’re not just Average American John Doe—you’re unique, and your home is unique, and local retailers know that. We’re looking to help you find what you need—not force you to choose from a substandard list of basic carpets.

Regional Knowledge

Why does regional knowledge matter in the carpet industry? Well, if you live in a humid, low-lying city like Wilmington, NC, the potential for damp floors from humidity or floodwater damage can really affect the best flooring options for your home. The salespeople at a local carpet store will be able to steer you toward a carpet that will withstand your region’s particular climate challenges.

At Crystal Carpet and Flooring, we’ve been in business in southeastern North Carolina for more than 20 years. Each of our employees lives in the area and is deeply invested in our community. We want nothing but the best for you and your home—so come on down to our showroom and check out our products today!