About Us

Meet Our Team

We are committed to giving our customers expert guidance on all of their flooring decisions. A locally owned and operated business, the Crystal Carpet & Flooring Company has been serving Wilmington and southeastern North Carolina for over 20 years. Our success has been built on the business practice of doing what’s right for the customer every time.

We invite you to meet our dedicated team of professional flooring experts. Let us help you make the best decisions on carpet and flooring. Your 100% satisfaction is our goal.

When most people are thinking of buying their first carpet it doesn’t lead them to open their own carpet store.  But Chad Garner, President of Crystal Carpets and Flooring  isn’t like most people!

Chad Garner – Owner

chad-garnerBorn and raised in North Carolina, as a young adult Chad moved to Wilmington, NC to live at the beach and surf. To support his surfer lifestyle he worked for a friend who owned a carpet cleaning and carpet dying business. A few years later, as Chad began to furnish his first house, he decided to install new carpet. Even though he had never even been inside a carpet store, Chad had a revelation: “I’m going to get into the carpet and flooring business!”

In 1993 Chad opened his first tiny store—just 30×30 feet! He worked 18 hours a day, lifting and carrying huge carpet rolls by hand, while eating nothing but bologna sandwiches. Twenty years later, Crystal Carpet & Flooring has grown from a one-man operation to one of the area’s largest independent carpet & flooring retailers. With 17,000 square feet of showroom and warehouse outlet space, Chad now oversees a team of industry experts from a warehouse manager to sales representatives to professional installers (several of whom have worked with Chad since the beginning).

Chad credits his twenty years of success as a locally owned and operated business in the Wilmington area to building strong, long-standing relationships with his customers, his employees, his installers and his vendors (nearly 100 of them). He works with the most experienced people in the business to deliver great service, excellent value, and expert installation.

Chad is married and has three beautiful adopted children, two girls and a boy. He is also an active member of Northside Baptist Church.

rickRick Wagoner, Operations Manager: With a father in the Air Force, Rick grew up “everywhere” including FL, CA, SC, WV and NC. After working for a company that specialized in the rental of heavy equipment, Rick joined Crystal Carpet & Flooring. He has been owner Chad Garner’s “right hand man” for more than a decade, working first in the warehouse, then in sales and later in operations management. When he’s not working, Rick enjoys escaping to the North Carolina mountains for camping and fishing trips. A Tarheels (basketball), Kansas City Chiefs (football) and Dodgers (baseball) fan, Rick enjoys watching games with his English bulldog puppy, Cooper, and his two cats, Sasha and Cheyenne.

scottScott Cromartie, Sales Representative: Scott Cromartie is Crystal Carpet & Flooring’s “man about town”. A Wilmington native and UNC Chapel Hill graduate, Scott grew up working in his family’s trucking business. After nearly 40 years in the industry, Scott sold the business and made a career change, joining the Crystal Carpet & Flooring team a few years ago. Currently the Area Director for BNI (Business Networking International) and the President of his Home Owners Association, Scott has always been an active contributor to our community as a Kiwanis, a member of First Presbyterian Church, a board member for the Brigade Boys & Girls of Wilmington, a past chairman of the Thalian Hall Center for the Performing Arts, and a past leadership participant in the Wilmington Chamber of Commerce. When he’s not working at home or in the community, he’s spending time with his lab, Molly, and Charlie, his cat. Scott also enjoys golfing, reading and cheering for Carolina.

ashley-gibbsAshley Gibbs, Sales Representative: Ashley Gibbs was born in Anchorage, Alaska but her family moved to Fayetteville, North Carolina when she was four. She earned her Associates Degree from Fayetteville Technical Community College and came to Wilmington in 2006. Ashley managed the Helzberg Diamonds store at Independence Mall for over seven years. There, she refined her sales skills in matching customer needs with the perfect product fit. Helping someone choose the right engagement ring is no small matter! Ashley has quickly become one of the ‘veterans’ at Crystal Carpet. Her knowledge of flooring products and caring touch are much appreciated by clients. Ashley has already become a Schluter Systems Certified representative and has been an integral part of the growth in bath remodeling services. Ashley is very thorough in project planning and the installation process, and goes the extra mile to help folks envision the finished project. In her leisure time, Ashley enjoys the beach, boating, fishing, tennis, and music concerts.

Crystal Carpet & Flooring Company proudly serves Bald Head Island, Bolivia, Burgaw, Carolina Beach, Castle Hayne, Hampstead, Holden Beach, Jacksonville, Kure Beach, Leland, Long Beach, North Myrtle Beach, Porters Neck, Topsail Island, St. James Plantation, Shallotte, Southport, Sunset Beach, Surf City, Wallace, Whiteville, Wilmington, and Wrightsville Beach.