Meet Our Team
We are committed to giving our customers expert guidance on all of their flooring decisions. A locally owned and operated business, the Crystal Carpet & Flooring Company has been serving Wilmington and southeastern North Carolina for over 20 years. Our success has been built on the business practice of doing what’s right for the customer every time.
We invite you to meet our dedicated team of professional flooring experts. Let us help you make the best decisions on carpet and flooring. Your 100% satisfaction is our goal.
When most people are thinking of buying their first carpet it doesn’t lead them to open their own carpet store. But Chad Garner, President of Crystal Carpets and Flooring isn’t like most people!
Chad Garner – Owner
Born and raised in North Carolina, as a young adult Chad moved to Wilmington, NC to live at the beach and surf. To support his surfer lifestyle he worked for a friend who owned a carpet cleaning and carpet dying business. A few years later, as Chad began to furnish his first house, he decided to install new carpet. Even though he had never even been inside a carpet store, Chad had a revelation: “I’m going to get into the carpet and flooring business!”
In 1993 Chad opened his first tiny store—just 30×30 feet! He worked 18 hours a day, lifting and carrying huge carpet rolls by hand, while eating nothing but bologna sandwiches. Twenty years later, Crystal Carpet & Flooring has grown from a one-man operation to one of the area’s largest independent carpet & flooring retailers. With 17,000 square feet of showroom and warehouse outlet space, Chad now oversees a team of industry experts from a warehouse manager to sales representatives to professional installers (several of whom have worked with Chad since the beginning).
Chad credits his twenty years of success as a locally owned and operated business in the Wilmington area to building strong, long-standing relationships with his customers, his employees, his installers and his vendors (nearly 100 of them). He works with the most experienced people in the business to deliver great service, excellent value, and expert installation.
Chad is married and has three beautiful adopted children, two girls and a boy. He is also an active member of Northside Baptist Church.
Rick Wagoner, Operations Manager: With a father in the Air Force, Rick grew up “everywhere” including FL, CA, SC, WV and NC. After working for a company that specialized in the rental of heavy equipment, Rick joined Crystal Carpet & Flooring. He has been owner Chad Garner’s “right hand man” for more than a decade, working first in the warehouse, then in sales and later in operations management. When he’s not working, Rick enjoys escaping to the North Carolina mountains for camping and fishing trips. A Tarheels (basketball), Kansas City Chiefs (football) and Dodgers (baseball) fan, Rick enjoys watching games with his English bulldog puppy, Cooper, and his two cats, Sasha and Cheyenne.
Teresa Parish, Bookkeeper/Office Manager: It was serendipity that brought Teresa Parish to the Crystal Carpet team ten years ago. Chad’s wife met Teresa at a different job interview and suggested she also interview with Crystal Carpet & Flooring. It was a great match! Teresa started in Customer Service; today she handles all of the company’s bookkeeping needs. A mother of three sons, Teresa also has two ‘grandbabies’, Tyler and Hunter. They love coming to Teresa’s house to admire her cookie jar collection that started 34 years ago. Of course, they always hope that at least one jar will be stocked with Teresa’s favorite—chocolate chip cookies!
Luke Lilly, Sales Representative: His colleagues say that Luke Lilly has worked in the flooring industry since “Moses was a baby”, but more accurately, it’s been close to 40 years. Luke is the “go-to-guy” for commercial flooring projects, but he really enjoys working with residential customers too. Originally from New Hampshire, Luke moved to Hampstead, NC in 2004 after having visited the areas several times on annual vacations to Myrtle Beach, SC. Luke and his wife currently enjoy every form of country dancing from 2-stepping to West Coast swing. When asked if he sees retirement in his near future, he replies: “Oh yes….sometime within the next 30 years.”
Scott Cromartie, Sales Representative: Scott Cromartie is Crystal Carpet & Flooring’s “man about town”. A Wilmington native and UNC Chapel Hill graduate, Scott grew up working in his family’s trucking business. After nearly 40 years in the industry, Scott sold the business and made a career change, joining the Crystal Carpet & Flooring team a few years ago. Currently the Area Director for BNI (Business Networking International) and the President of his Home Owners Association, Scott has always been an active contributor to our community as a Kiwanis, a member of First Presbyterian Church, a board member for the Brigade Boys & Girls of Wilmington, a past chairman of the Thalian Hall Center for the Performing Arts, and a past leadership participant in the Wilmington Chamber of Commerce. When he’s not working at home or in the community, he’s spending time with his lab, Molly, and Charlie, his cat. Scott also enjoys golfing, reading and cheering for Carolina.
Rob Seymour, Warehouse Manager: Originally from the Midwest (WI, MI, IL), Rob Seymour moved to Wilmington and joined the Crystal Carpet & Flooring team about one year ago. With 18 years of warehouse experience in the flooring industry, we’re glad he found us! A diehard Green Bay Packers fan, Rob is officially an NFL owner (thanks to his 1 share of Packers stock). When he’s not managing our company’s inventory, he loves spending time with his wife and two sweet girls (both toddlers). Laughing he says: “There’s a whole lot of pink at my house!”
Tricia Mott, Administrative Assistant: Tricia Mott and her family moved to Rocky Point, NC from Syracuse, NY in 2001. The family consists of Tricia, her husband, three high-school and college-aged children, three dogs, and a horse named Hollywood Gunsmoke (but you can call him ‘Hollywood’)! A “crafty lady”, when she’s not helping out at Crystal Carpet & Flooring or running her busy household, Tricia enjoys crocheting and making greeting cards.
Steve Brooks, Sales Representative: Originally from College Park, MD, Steve Brooks worked in the remodeling and home improvement industry for nearly 20 years. He and his wife moved to Surf City, NC in 2004 where Steve continued to work in home-related businesses such as swimming pool sales and bath and shower remodeling. He joined the Crystal Carpet & Flooring team nearly two years ago. In addition to selling commercial and residential flooring, he is also Schulter Systems Certified and has extensive experience working on handicap accessible baths and showers. Steve and his wife of 36 years two grown daughters and three miniature Dachshund dogs named Roxie, Murphy and Rudy. He says one day he dreams one of his “hotdogs” will win the National Miniature Daschund Clubs Specialty Championship. Steve is also a talented photographer; visit his website at http://www.stevebrooksphotography.com.
Nathalie Rhodes, Outside Sales Representative: A Wilmington native, Nathalie Rhodes has parlayed her interior design degree into carpet and flooring sales, set dressing, and jewelry making. In addition to representing Crystal Carpet & Flooring as an Outside Sales Rep for both residential and commercial flooring, Nathalie has been a set dresser for locally filmed productions like Iron Man, Safe Haven, Under the Dome, and Revolution. She enjoys traveling and has been to Barcelona, Greece, Spain, France and Turkey in addition to traveling extensively throughout the U.S. When she’s not working, Nathalie loves gardening, playing disc golf, kayaking, and making jewelry from up-cycled leather.
Jake Caldwell, Sales Representative: A Clarksville, TN native, Jake Caldwell grew up in a military family. His background in sales started in the swimming pool industry, and now he brings his results-oriented personality to the aid of Crystal Carpet customers. He attended the University of Tennessee (Go Vols!) and loves the Indianapolis Colts. When not watching football, Jake is a successful fisherman most days and a terrible golfer most days. His fishing buddies are a frisbee catching Australian Shepherd named Barley and a Lab Border Collie mix named Indy.